Privacy Policy
The JSHealth Vitamins online store located at, https://us.jshealthvitamins.com (“Site”), is operated by JSHealth Vitamins US, Inc. (“Company,” “we,” “us,” or “our”). We are committed to protecting your personal information. This Privacy Policy is intended to help you understand how we collect, use, disclose, process, and protect your personal information when you use our Site. This Privacy Policy may change from time to time, so please read this webpage regularly. If you do not agree with our personal information practices, do not use our Site. Your continued use of our Site after we make changes is deemed to be acceptance of those changes.
This Privacy Policy is incorporated into and made a part of our Terms of Service. If you have not done so already, please also read our Terms of Service, which include provisions that limit our liability to users and other important terms. You may have additional rights under this Privacy Policy depending on your US state of residence. For more information regarding your rights under US state laws, please review Section 6 below, “State Privacy Rights.”
Table of Contents
1. How we collect personal information
We collect personal information from different parts of our Site, where our collection methods are explained below.
- Sign-up: When you register as a member of our online store or check out in our online store, you will become a member and agree to this Privacy Policy. We will ask you to provide your personal information, including your name, email address, address, phone number, and child information (gender and birth date). Such personal information is necessary for us to provide you with relevant services. With your consent, we may also use your personal information for direct marketing.
- Internet activities and online surveys: When you participate in our online activities or online surveys (including sweepstakes, voting, contests, or promotional activities), we will ask you to provide personal information such as your name, phone number, email address, and mailing address to facilitate the smooth progress of the activity and provide you with announcements for contests or promotional activities. With your consent, we may also use your personal information for direct marketing.
- General browsing: We evaluate the traffic of each webpage, including the user's path to the Site. We will keep relevant records generated by the server when you visit the Site, including, but not limited to, the IP address of the connected device, the time of use, the browser used, browse and click data records. We will mark the browsers of individual users and summarize and organize the webpages browsed by the user's browser within the Site.
- Advertising link: Websites linked to our Site may also collect your personal information. Any third-party website may have its own privacy policy that is different from this Privacy Policy. The terms of the third-party website privacy policy may conflict with the terms of this Privacy Policy. The terms of this Privacy Policy still apply for any personal information that we collect, even if the terms conflict with a third-party website privacy policy.
- Other: If you write to us or otherwise provide your comments to our Customer Care Team through our "Contact Us" webpage, we will keep your communication records. In addition, we will occasionally invite users to complete surveys for internal research purposes.
2. Sharing personal information with third parties
We will share your personal information with our third-party service providers for the purposes listed below in Section 4, including service providers who assist us in fulfilling orders, managing promotional lists, online activities, online surveys, and conducting market research. However, we will not share your personal information with any third party for its own direct marketing activities. Where required by applicable laws, we will obtain your consent before sharing personal information with third parties.
3. How we use cookies
To provide personalized services, we use cookies to store and track information about you at certain times. A cookie is a short piece of data sent from a web server to a browser and stored on a computer hard drive. You can modify your acceptance of cookies in the settings of your browser. If you choose to reject all cookies, you may not be able to use some personalized services or participate in some activities. We write and read cookies in your browser for the following purposes and circumstances. Generally speaking, cookies are used to:
- Remind us to confirm your identity and access your information in order to provide you with better and more personalized services.
- Count the estimated number of Site visitors to improve our services, where each browser that reads and saves our Site is assigned a unique cookie to determine the degree of repeated use, compare the use times of registered users and non-registered users, and assist in determining advertising targets based on user interests and behavior patterns.
- Track your progress and frequency when participating in promotions and sweepstakes.
- Measure browsing patterns, including which webpages you visit and the number of visits.
- Understand user habits to improve browsing experience.
- Analyze personal information collected through cookies to assist in delivering relevant, target-oriented advertisements.
We use Google Analytics and other third party analytics providers (“Analytics Providers”) to collect information about how you use our Site. Analytics Providers use cookies in order to collect demographic and interest-level information and usage information from users that use our Site, including information about the pages where users enter and exit our Site and what pages users view on our Site, time spent, browser, operating system, and IP address. Analytics Providers use the information they collect from our Service and other websites to share with us and other website operators’ information about users including age range, gender, geographic regions, general interests, and details about devices used to visit our Site and other websites and purchase items.
For more information regarding Google’s use of cookies, collection, and use of information, see their privacy policy here: https://policies.google.com/privacy?hl=en. The Google Analytics Opt-Out Browser Add-On is available at: https://tools.google.com/dlpage/gaoptout.
4. How we use personal information
We will generally use your personal information for our business operations, such as the following purposes, including to:
- Develop, promote, sell, or otherwise provide products, services or materials.
- Fulfil your order to provide you with our products, services, and/or gift certificates.
- Provide you with our content after obtaining your consent to newsletters or information about our products, partnerships, events, or other promotional information.
- Maintain and update your account.
- Maintain, manage, and improve our system.
- Improve our Site, including modifying the Site based on your usage, browsing history and preferences, and diagnosing problems.
- Conducting internal management activities, research, analysis, planning, and development projects.
We will use your name and email address to contact you about our related products, services, promotions, and special events. Before we take such actions, we will obtain your consent. You can ask us to stop using your personal information for direct marketing at any time. When we use your personal information for direct marketing purposes, we will indicate that the email was sent by us, and we will provide a method for you to stop receiving this marketing information. You may also modify your member settings to stop receiving our marketing emails.
5. Transfer of ownership
If the entire or a substantial ownership of our Site changes, or in the event of a sale or transfer of some or all of our assets, your user information, including personal information, may be transferred to the new owner so the Site can continue operation. In any such transfer, your user information, including personal information, remains subject to the then-current Privacy Policy.
6. State Privacy Rights
State privacy laws may provide their residents with additional rights regarding our use of personal information. Texas provides its state residents with rights to:
- Confirm whether we process personal information.
- Access and delete certain personal information.
- Correct inaccuracies in personal information.
- Information portability.
- Opt-out of personal information processing for:
- targeted advertising;
- sales; or
- profiling in furtherance of decisions that produce legal or similarly significant effects.
- Either limit (opt-out of) or require consent to process sensitive personal information.
To exercise any of these rights or appeal a decision regarding a consumer rights request, please contact our Customer Care team via email at support@jshealthvitamins.com.
7. Data security
Please keep your member account details and any personal information secure, and please do not provide this information to any third party. While our Site uses certain information security measures, including internet firewalls, an intrusion detection system, encrypted data transmission, and operating procedures to protect your personal information, even with such technology, we cannot guarantee that our Site is 100% secure. Further, we cannot and do not guarantee that such security measures will prevent loss, misuse, and/or alteration of your personal information under our control.
8. Children’s personal information
Our Site is not intended for use by children under sixteen years old. If we learn that we have collected personal information through our Site from a child under sixteen years old without the consent of the child’s parent or guardian as required by law, we will delete it.
9. How to contact us
If you have any questions regarding this Privacy Policy, please contact our Customer Care Team via email at support@jshealthvitamins.com.
10. SMS privacy policy
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.
Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
JSHealth Vitamins US, Inc. 9360 Federal Blvd, Federal Heights, CO 80260, USA